Overview – What to Expect
Quick Timeline Summary
[Visual Timeline] Day 1: Inquiry → Day 2: Response → Day 5-7: Quotation → Day 10-14: Contract & Deposit → Day 40-50: Production Complete (25-35 days) → Day 45-55: Testing & Balance Payment → Day 60-90: Shipping (varies by destination) → Day 95-100: Installation & Operation
Total: 3-4 months from order to operation (depending on destination)
What Makes SUHMAN Different?
| Factor | SUHMAN | Industry Average |
|---|---|---|
| Production Cycle | 25-35 days | 45-60 days |
| Warranty | 2 years | 1 year |
| Free Spare Parts | Included | Extra charge |
| Customization | Free (voltage, language) | Extra charge |
| Response Time | 24 hours | 2-3 days |
Step 1 – Initial Inquiry (Day 1-2)
Information We Need
To provide you with an accurate solution, please prepare:
□ Project Location (Country/City) □ Material Type (Granite, Limestone, Basalt, Construction Waste, etc.) □ Max Feed Size (mm) □ Required Capacity (TPH) □ Finished Product Sizes (mm) – e.g., 0-5mm, 5-10mm, 10-20mm □ Local Voltage/Frequency (if known) □ Power Source Preference (Diesel/Electric/Both) □ Any Certification Requirements (CE, SASO, etc.) □ Target Start Date
Don’t worry if you’re not sure about technical details – our engineers will help you figure it out.
How to Contact Us
| Method | Contact | Response Time |
|---|---|---|
| +86-13856971828 | 1-4 hours | |
| ahsuhman@163.com | 24 hours | |
| Website Form | ahsuhman.com/contact | 24 hours |
What Happens After Your Inquiry
- Sales engineer receives your inquiry
- Technical team reviews your requirements
- Preliminary configuration is prepared
- You receive a response within 24 hours
Step 2 – Configuration & Quotation (Day 3-7)
Technical Consultation Call
We offer a free 30-minute video consultation to discuss:
- Your project requirements in detail
- Recommended equipment configuration
- Customization options (voltage, language, certification)
- Budget considerations
- Timeline expectations
Quotation Breakdown (Sample)
Example: SE-1060 Mobile Jaw Crusher for Philippines
Base Equipment
SE-1060 Tracked Mobile Jaw Crusher: $246000
60Hz Motor Configuration: FREE
English Control Panel: FREE
Included (No Extra Charge)
Free Spare Parts Kit: $5,000 value
Operation Manual (English): FREE
Video Training Session: FREE
Optional Add-ons
Magnetic Separator: $8,000
Additional Spare Parts Kit: $3,000
On-site Installation Service: $5,000 + travel expenses
Shipping (CIF Manila, estimated)
Sea Freight: $22,000
Marine Insurance: $1,800
Certification (if required)
TOTAL ESTIMATED: $285,800 CIF Manila
Note: This is a sample quotation for reference only. Actual pricing will vary based on your specific configuration, current market conditions, and destination. Please contact our sales team for an accurate quotation.
Quotation Validity
- Price valid for 30 days from quotation date
- Subject to raw material cost changes
- Shipping costs may vary based on fuel prices and route availability
Step 3 – Contract & Deposit (Day 8-14)
Contract Contents
Your sales contract will include:
- ✅ Detailed equipment specifications (model, capacity, configuration)
- ✅ Customization details (voltage, frequency, language, certification)
- ✅ Production timeline (25-35 days)
- ✅ Payment terms (T/T or cash)
- ✅ Warranty terms (2 years on main components)
- ✅ After-sales service commitments
- ✅ Delivery terms (FOB/CIF)
- ✅ Dispute resolution process
Payment Terms
| Order Size | Deposit | Before Shipping | After Installation (optional) |
|---|---|---|---|
| Standard (1 unit) | 30% | 60% | 10% |
| Preferred | 50% | 50% | – |
| Large Order (3+ units) | 30% | 40% | 30% |
Accepted Payment Methods
- T/T (Bank Transfer) – Most common, recommended
- Cash – For local customers
- Alibaba Trade Assurance – For first-time international buyers (additional fees apply)
Payment Security
- Company bank account only (never personal accounts)
- Official company seal on all contracts
- Business license available for verification
- Proforma invoice provided before payment
Step 4 – Production (Day 15-45)
Production Timeline
Week 1-2: Frame fabrication & welding Week 3: Component assembly (crusher, feeder, conveyor) Week 4: Electrical system installation Week 5: Testing & quality inspection Week 6: Painting, final packaging & preparation for shipment
Total Production Time: 25-35 days (from deposit confirmation)
Production Updates
You’ll receive regular updates:
| Week | Update Type |
|---|---|
| Week 2 | Photos of frame fabrication |
| Week 3 | Video of assembly progress |
| Week 4 | Electrical system photos |
| Week 5 | Pre-delivery inspection report |
| Week 6 | Ready-to-ship notification with photos |
Factory Visit (Optional)
We welcome customers to visit during production:
- Schedule at least 1 week in advance
- Free pickup from Hefei airport/train station
- Hotel accommodation assistance available
- Technical team available for Q&A
Factory Address: No. 43 Tangkou Road, Feixi Economic Development Zone, Hefei City, Anhui Province, China
Step 5 – Testing & Balance Payment (Day 46-55)
Pre-Delivery Inspection (PDI)
Every machine undergoes comprehensive testing:
✓ No-load running test (minimum 2 hours) ✓ Load test (with material, when possible) ✓ Voltage & frequency verification ✓ Hydraulic system pressure test ✓ Safety function test (emergency stop, guards) ✓ Language/label verification ✓ Spare parts count & packaging check ✓ Documentation review
Inspection Options
| Option | Cost | Description |
|---|---|---|
| Video Inspection | FREE | Live video call with our engineer |
| Third-Party Inspection | Customer pays | SGS, BV, or your chosen inspector |
| Customer Visit | FREE | Come to factory for personal inspection |
Balance Payment Process
- Receive balance payment notice with inspection report
- Arrange balance payment (60% or as per contract)
- Send payment proof to sales team
- We prepare shipping documents
- Shipment is arranged
Step 6 – Shipping & Customs (Day 55-90)
Shipping Options
| Method | Estimated Time | Cost Range | Best For |
|---|---|---|---|
| Sea Freight | 20-45 days | $15,000-$35,000 | Most customers |
| Air Freight | 5-10 days | $45,000+ | Urgent spare parts only |
| Land Transport | 7-15 days | Varies | Southeast Asia neighboring countries |
Shipping Destinations & Times
| Region | Estimated Shipping Time |
|---|---|
| Southeast Asia (Philippines, Indonesia, Vietnam) | 15-20 days |
| Middle East (Saudi Arabia, UAE) | 25-30 days |
| Africa (Nigeria, Kenya, South Africa) | 30-35 days |
| South America (Brazil, Chile, Peru) | 35-45 days |
Shipping Documents Provided
- ✅ Commercial Invoice
- ✅ Packing List
- ✅ Bill of Lading
- ✅ Certificate of Origin
- ✅ Quality Certificate
- ✅ CE Certificate (if ordered)
- ✅ Operation Manual
- ✅ Spare Parts List
Customs Clearance Support
We provide:
- HS Code for your country
- Import duty estimation
- Customs documentation assistance
- Local customs agent recommendation (if needed)
Step 7 – Installation & Operation (Day 90-100)
Installation Options
| Option | Cost | Description |
|---|---|---|
| Self-Install with Video Guidance | FREE | We provide detailed video tutorials |
| Remote Video Support | FREE | Live video call during installation |
| On-site Engineer | $5,000 + expenses | Our engineer comes to your site |
| Local Partner | Varies | We recommend authorized local service partners |
Installation Timeline
Day 1: Unloading & positioning Day 2: Mechanical assembly & connection Day 3: Electrical connection & system check Day 4: Testing & calibration Day 5: Operator training Day 6: Production start
Training Provided
Our training covers:
- ✅ Safety procedures & precautions
- ✅ Daily operation procedures
- ✅ Routine maintenance schedule
- ✅ Troubleshooting common issues
- ✅ Spare parts replacement
- ✅ Record keeping & reporting
What’s Included Free
- Operation manual (your language)
- Video training library access
- 24/7 WhatsApp support
- Free spare parts kit (included with shipment)
Post-Sale Support
2-Year Warranty Coverage
Covered Components:
| Component | Warranty Period |
|---|---|
| Main Frame | 2 years |
| Motor/Engine | 2 years |
| Bearings | 2 years |
| Hydraulic System | 2 years |
| Electrical Components | 2 years |
| Crawler Chassis | 2 years |
Not Covered (Wear Parts):
- Jaw plates / Hammer heads
- Toggle plates
- Conveyor belts (normal wear)
- Damage from misuse or improper operation
- Normal wear & tear
After-Sales Support Channels
| Channel | Use For | Response Time |
|---|---|---|
| Quick questions, urgent issues | 1-4 hours | |
| Technical documents, formal requests | 24 hours | |
| Video Call | Troubleshooting, training | Scheduled within 48 hours |
| Spare Parts Order | Replacement parts | Shipped within 48 hours |
Spare Parts Supply
- Common wear parts kept in stock
- Southeast Asia warehouse for fast shipping (48 hours)
- Factory direct for special components
- Lifetime parts supply guarantee
- Competitive pricing for repeat customers
Common Concerns & Solutions
“What if the equipment doesn’t match my requirements?”
Our Solution:
- Detailed specifications written into contract
- Pre-delivery inspection confirms configuration
- Free modification if it’s our mistake
- Video inspection before shipment to avoid surprises
“What if it breaks down during operation?”
Our Solution:
- 2-year warranty on main components
- Free replacement parts for warranty issues
- Remote troubleshooting within 24 hours
- Video guidance for repairs
- Express parts shipping (48 hours from Southeast Asia warehouse)
“How do I know SUHMAN is a legitimate company?”
Our Verification:
- Business license available for verification
- Factory visits welcome (by appointment)
- Video calls during production process
- 500+ global projects with references
- Subsidiary of Anhui Dongfeng Electromechanical Co., Ltd. (China Ordnance Factory)
“What if production or shipping is delayed?”
Our Solution:
- Weekly production updates
- Compensation clause in contract for significant delays
- Shipping insurance included
- Alternative shipping options if needed
- Transparent communication throughout
“Can you really customize for my country’s standards?”
Our Capability:
- 50+ countries served
- Voltage customization: 220V-480V, 50Hz/60Hz
- Language customization: English, Spanish, Russian, Arabic, Portuguese, etc.
- Certification support: CE, SASO, and other regional standards
- Free customization (no extra charge for standard options)
SUHMAN Company Profile
About Us
Anhui SUHMAN Engineering Machinery Co., Ltd. is a subsidiary of Anhui Dongfeng Electromechanical Co., Ltd. (China Ordnance Factory), located in Feixi County Economic Development Zone, Hefei City, Anhui Province.
Key Facts:
| Fact | Detail |
|---|---|
| Manufacturing | Military-grade quality standards |
| Technology | Austrian crushing technology licensed |
| Global Projects | 500+ projects in 50+ countries |
| Production Capacity | 25-35 days per unit |
| Warranty | 2 years on main components |
| After-Sales | 24/7 support, 48-hour parts shipping |
Why Choose SUHMAN?
- Factory Direct Pricing – No dealer markup, 30-50% savings vs European brands
- Military-Grade Manufacturing – Subsidiary of China Ordnance Factory
- Austrian Technology – Licensed advanced crushing technology
- 2-Year Warranty – Double the industry standard
- Free Customization – Voltage, language, certification at no extra cost
- Fast Delivery – 25-35 days production time
- Global Experience – 500+ projects across 50+ countries
Ready to Start Your Project?
Quick Start Checklist
□ Prepare your project information (see Step 1) □ Contact us via WhatsApp (+86-13856971828) or Email (ahsuhman@163.com) □ Schedule your free configuration consultation call □ Review and compare your quotation □ Sign contract & arrange deposit □ Receive weekly production updates □ Arrange balance payment after inspection □ Receive shipping documents □ Clear customs at your end □ Install & start crushing
Contact Information
📞 Sales Hotline
- WhatsApp: +86-13856971828
- Phone: +86-13856971828 (office)
- Sales: ahsuhman@163.com
- Technical Support: xandrahuang197@gmail.com
🌐 Online
- Website: https://ahsuhman.com
- Factory: Hefei, Anhui, China
⏱ Response Time
- WhatsApp: 1-4 hours
- Email: 24 hours
- Video Call: Scheduled within 48 hours
Special Offer for First Inquirers
Mention this guide and receive:
- 🎁 Free Spare Parts Kit ($5,000 value)
- 🎁 Free Video Training Session ($2,000 value)
- 🎁 Free Configuration Consultation ($1,000 value)
Total Value: $8,000 in FREE services
Disclaimer: Timeline and costs provided in this guide are estimates based on typical projects. Actual delivery time, pricing, and terms may vary depending on equipment configuration, destination country, market conditions, and current production schedule. Please contact SUHMAN sales team for an accurate, personalized quotation. All specifications subject to change without notice.
© 2026 Anhui SUHMAN Engineering Machinery Co., Ltd. All rights reserved.
